Texas Medicaid providers and healthcare practices need to pay attention to the Texas Medicaid & Healthcare Partnership (TMHP) account deactivation rules. In 2026, TMHP introduced stricter inactivity requirements and transitioned provider access to its IAMOnline system.
Under the current TMHP account deactivation rules, user accounts and access to individual TMHP applications may be deactivated after 90 consecutive days of inactivity. Providers should regularly access their accounts and each required application, maintain current login credentials, and contact the TMHP EDI Help Desk when access needs to be restored.
For medical practices, billing teams, credentialing specialists, and healthcare administrators, these requirements are important because losing portal access can interrupt routine Texas Medicaid administrative workflows.
What Are the TMHP Account Deactivation Rules in 2026?
TMHP previously announced that provider accounts inactive for one year or longer would be deactivated beginning December 15, 2025.
However, TMHP subsequently introduced a stricter inactivity policy during 2026.
Under the current guidance, accounts that remain inactive for 90 consecutive days may be deactivated.
The policy also extends to access for individual TMHP applications.
This means users should not assume that signing into the main portal automatically maintains their permissions for every connected application.
TMHP recommends that users access the applications they need on a regular basis to avoid deactivation.
Review the official TMHP 90-day inactivity announcement for further information.
What Changed With TMHP IAMOnline?
TMHP introduced IAMOnline as a central access-management platform for provider applications.
The platform provides single sign-on and multifactor authentication capabilities, helping users access participating TMHP systems through a more centralized login process.
IAMOnline works alongside My Account, which continues to support account administration and management of application permissions.
Important IAMOnline Features
- Single sign-on: Centralized access to supported TMHP applications.
- Multifactor authentication: Additional authentication steps to help protect accounts.
- Account administration: Management of authorized users and permissions through the appropriate administrative tools.
- Application-level access: Permissions for individual TMHP applications may be managed separately.
- Inactivity monitoring: TMHP may deactivate accounts or application access that remain unused beyond the applicable inactivity period.
Importantly, the transition to IAMOnline means providers should follow current TMHP access instructions rather than older password-reset procedures designed for previous portal systems.
For additional information, visit the official TMHP Account Management resource page.
Why Logging Into Individual TMHP Applications Matters
One important feature of the current inactivity policy is that access can be monitored at the individual application level.
For example, a practice administrator may regularly use one TMHP application but rarely access another.
Under TMHP’s current guidance, the unused application may become inactive even when the administrator continues using the main account or other applications.
This can affect access to workflows such as:
- Prior authorization activities.
- Electronic Visit Verification (EVV) applications.
- Long-term care program applications.
- Reports and other TMHP administrative functions.
- Provider account management activities.
The specific applications available depend on the user’s permissions and provider organization.
Best practice: Review which TMHP applications each staff member needs and ensure those applications are accessed within the required 90-day period.
Does TMHP Require Password Changes Every 90 Days?
TMHP’s 2026 IAMOnline access guidance also addresses periodic password maintenance.
The published instructions include a requirement to update passwords every 90 days and regularly access assigned applications.
Because authentication procedures may evolve, users should follow the password and security prompts presented by the current IAMOnline system.
Practices should also maintain current contact information and ensure that staff members can complete the applicable multifactor authentication process.
Users should never share personal passwords or authentication codes with unauthorized individuals.
How to Access Your TMHP Account Securely
Providers and authorized staff can access TMHP applications through the official website.
- Visit www.tmhp.com.
- Select My Account from the website navigation.
- Follow the current IAMOnline sign-in instructions.
- Complete the required authentication steps.
- Open the TMHP application needed for your assigned responsibilities.
- Confirm that the application and its required functions are accessible.
If a user has forgotten their password, they should follow the current account recovery instructions rather than repeatedly entering incorrect credentials.
TMHP also provides guidance for managing locked accounts and resetting access through its support resources.
What Happens When a TMHP Account Is Deactivated?
When a TMHP user account is deactivated due to inactivity, the user may no longer be able to access the relevant secure portal or associated applications until access is restored.
An application error or unsuccessful login may be one indication of a deactivated account. However, similar problems can also result from incorrect credentials, locked accounts, authentication issues, or technical errors.
Important: TMHP user-account deactivation is not necessarily the same as termination of a healthcare provider’s Medicaid enrollment.
A portal access problem primarily concerns the user’s ability to access secure systems. Provider enrollment or billing status should be evaluated separately when necessary.
Potential Administrative Consequences
- Delayed access to Medicaid-related account information.
- Difficulty reviewing certain reports or transactions.
- Interrupted access to prior authorization tools.
- Administrative delays in workflows requiring the affected application.
- Additional coordination with support staff to restore permissions.
The actual operational impact depends on the affected account, application, and available alternative workflows.
Portal access deactivation does not automatically mean that all Medicaid claims will be denied or that previously earned reimbursement will be lost.
How to Reactivate a Deactivated TMHP Account
TMHP directs users whose accounts or application access have been deactivated to contact its Electronic Data Interchange (EDI) Help Desk.
TMHP EDI Help Desk: 888-863-3638
According to TMHP’s updated IAMOnline guidance, restoration of affected access should generally be immediate after the help desk completes the reactivation process. Users may need to refresh their screens.
The time required to resolve an individual issue may differ when additional troubleshooting, identity verification, or administrative action is needed.
Steps to Take
- Confirm that the correct username and current login method are being used.
- Determine whether the problem affects the main TMHP account or an individual application.
- Contact the TMHP EDI Help Desk.
- Explain the error and identify the affected application.
- Complete any required verification or restoration steps.
- Sign in again and confirm that the necessary permissions have been restored.
Refer to the TMHP My Account User Guide for additional account-management instructions.
How to Prevent TMHP Account Deactivation
Healthcare practices can reduce the risk of losing portal access by implementing a simple account-maintenance process.
1. Establish Regular Login Reviews
Assign responsibility for confirming that authorized users can access their TMHP accounts and required applications.
TMHP recommends regularly using the relevant applications, rather than waiting until the end of the 90-day inactivity period.
2. Create a 60-Day Internal Reminder
A recurring reminder every 60 days provides a practical administrative buffer before the 90-day inactivity threshold.
Staff should verify access to each assigned application, not merely the central login page.
3. Maintain Accurate User Permissions
Review staff access whenever employees join, change roles, or leave the organization.
Remove unnecessary permissions and ensure authorized personnel can access the applications required for their work.
4. Maintain Secure Account Recovery Information
Keep approved recovery methods current and ensure the appropriate staff members understand the IAMOnline authentication process.
Avoid shared personal accounts when individual authorized access is available.
5. Document Portal Access Problems
Maintain a record of account errors, help-desk reference numbers, affected applications, and resolution dates.
This can help the practice identify recurring access issues and improve internal account-management procedures.
TMHP Account Maintenance Checklist for Texas Practices
- Identify all staff members with TMHP access.
- Confirm that IAMOnline accounts have been activated.
- Review assigned application permissions.
- Access required applications regularly.
- Track the 90-day inactivity threshold.
- Follow current password and multifactor authentication requirements.
- Review staff access after personnel changes.
- Maintain the TMHP EDI Help Desk contact information.
- Confirm that important workflows have authorized backup coverage.
- Document deactivation and reactivation issues.
A centralized account-management checklist can be especially useful for practices with multiple locations or staff members responsible for different Texas Medicaid functions.
How TMHP Access Management Relates to Credentialing and Billing
TMHP portal access, Medicaid provider enrollment, credentialing, and billing are related administrative functions, but they are not interchangeable.
For example:
- Portal access: Determines whether an authorized user can access specific TMHP systems.
- Provider enrollment: Establishes the applicable participation or billing relationship with Texas Medicaid.
- Credentialing: Involves verification and review of provider qualifications under applicable program or payer requirements.
- Billing: Requires accurate claims information and compliance with the applicable payer’s submission rules.
A practice should manage each area separately while maintaining coordination between administrative teams.
For more guidance about enrollment-related issues, read our article on reducing payer enrollment delays.
How eClinicAssist Supports Healthcare Practice Administration
Managing payer enrollment, credentialing records, and administrative deadlines can be time-consuming for healthcare practices.
eClinicAssist supports healthcare organizations with provider documentation management, payer enrollment coordination, credentialing follow-up, and administrative tracking.
Our team helps practices establish organized workflows and maintain better visibility into outstanding credentialing and enrollment requirements.
TMHP remains responsible for its own account access decisions, system requirements, and technical support procedures. Practices should contact TMHP directly when secure portal reactivation or technical account assistance is required.
Need help organizing Texas Medicaid enrollment or provider credentialing activities?
Contact eClinicAssist to discuss your practice’s administrative needs.
Frequently Asked Questions About TMHP Account Deactivation
How long can a TMHP account remain inactive?
Under TMHP’s 2026 IAMOnline guidance, accounts may be deactivated after 90 consecutive days of inactivity. Individual TMHP applications may also have separate inactivity monitoring.
Does logging into TMHP keep every application active?
Not necessarily. TMHP’s 2026 guidance explains that individual applications may be subject to their own 90-day inactivity rules. Users should regularly access each application they need.
What number should I call if my TMHP account is deactivated?
Contact the TMHP EDI Help Desk at 888-863-3638 for assistance with account or application access restoration.
How long does TMHP account reactivation take?
Updated TMHP IAMOnline guidance indicates that access restoration should generally be immediate following help-desk reactivation. Individual circumstances may require additional troubleshooting.
Does TMHP account deactivation mean my Medicaid provider enrollment is terminated?
No. User-account deactivation and provider enrollment termination are different matters. Losing portal access does not automatically establish that a provider’s Medicaid enrollment has been terminated.
Does TMHP require multifactor authentication?
Yes. TMHP IAMOnline incorporates multifactor authentication as part of its account security and access-management process.
How often should practices check their TMHP access?
Practices should access necessary accounts and applications regularly. A 60-day internal reminder is a practical administrative safeguard, while TMHP’s published inactivity threshold is 90 days.
Disclaimer: This article provides general educational and administrative information about TMHP account management and Texas Medicaid-related workflows. It does not constitute legal, regulatory, credentialing, or billing advice. TMHP procedures, security requirements, and account-management policies may change. Providers should confirm current requirements through official TMHP resources. eClinicAssist does not control TMHP account access, reactivation decisions, Medicaid enrollment approvals, or payer reimbursement outcomes.
